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VMware Troubleshooting

If you encounter any of the following error please adhere to the following steps to resolve it

Why this matters: most of these errors trace back to one thing — the appliance's stored credentials or config no longer match what vCenter or Mavvrik actually expect (a password rotated, an IP changed, a config drifted). These steps update that stored config directly on the appliance VM, without needing to redeploy it from scratch.

  1. Invalid Credentials

  2. Error Connecting Server

  3. Update Mavvrik Config

  4. Unable to connect

Invalid Credentials

  1. Turn off the Mavvrik Appliance (VM).

  2. Navigate to Configure Tab.

Open the VMware appliance Configure tab
Open the VMware appliance Configure tab

  1. Click on Vapp Options

Open vApp Options for the appliance
Open vApp Options for the appliance

  1. Search of key vCenter-admin-password and select, click on SET VALUE option. (If you are not able to see the key you can sort by key option or scroll through all the keys)

Select the vCenter admin password property
Select the vCenter admin password property

  1. Then update the new password in the pop window.

Enter the updated vCenter admin password
Enter the updated vCenter admin password

  1. Turn On the Mavvrik Appliance (VM).

Error Connecting Server

  1. Turn off the Mavvrik Appliance (VM).

  2. Navigate to Configure Tab.

Open the VMware appliance Configure tab
Open the VMware appliance Configure tab

  1. Click on Vapp Options

Open vApp Options for the appliance
Open vApp Options for the appliance

  1. Search of key vCenter-host-ip and select, click on SET VALUE option. (If you are not able to see the key you can sort by key option or scroll through all the keys)

Select the vCenter host IP property
Select the vCenter host IP property

  1. Update the new IP in the pop window

Enter the updated vCenter host IP
Enter the updated vCenter host IP

  1. Turn On the Mavvrik Appliance (VM).

Update Mavvrik Config

  1. Login to Mavvrik Platform > Navigate to Admin > Datacenter

  2. Edit the vCenter we want to update, Click on the reconnect button

Reconnect the vCenter from Mavvrik
Reconnect the vCenter from Mavvrik

  1. Copy the JSON from Step 2

  2. Login to vCenter env, select the Mavvrik VM you want to update

  3. Turn Off the VM, Click on Configure > vApp options

  4. Find the dex-config-data section under Properties> Take a backup of existing value

Back up the existing appliance configuration
Back up the existing appliance configuration

  1. Click on Set Value andPaste the JSON copied in Step 2.

Paste the updated Mavvrik configuration JSON
Paste the updated Mavvrik configuration JSON

  1. Click on OK, as shown below:

Confirm the updated appliance configuration
Confirm the updated appliance configuration

  1. Turn On the VM

  2. Validate vCenter status in Mavvrik Platform


In Case of “Inactive” or “Unable to Connect “ You need to contact Mavvrik support Team